Shipping and Return Policy
Shipping Policy
At Charmeuse Mart, we are committed to providing you with fast and reliable delivery services. Here’s what you need to know about our shipping process:
- Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or due to special promotions.
- Shipping Methods: We offer various shipping options, including standard and expedited delivery. The shipping method available will be based on your location and the size of your order.
- Shipping Charges: Shipping fees are calculated based on your order size, weight, and delivery location. The total shipping cost will be displayed during checkout before you finalize your purchase.
- Delivery Time: Estimated delivery times depend on the shipping method selected and the destination. Domestic deliveries typically arrive within 5-7 business days. International deliveries may take 7-21 business days, depending on the destination.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
- Shipping Restrictions: We currently ship to locations within Nigeria and select international destinations. If you’re unable to select your country during checkout, please contact us to discuss shipping options.
Return and Exchange Policy
We want you to love your purchases from Charmeuse Mart. If you’re not completely satisfied, our return and exchange policy makes it easy to return or exchange your items:
- Eligibility for Returns: To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Returns must be requested within 14 days of receiving your order.
- How to Initiate a Return: To start a return or exchange, please contact our customer service team at support@charmeusemart.com. Provide your order number, details of the product(s) you’d like to return, and the reason for your return.
- Return Shipping: Customers are responsible for the return shipping costs unless the item received is damaged or defective. We recommend using a trackable shipping service to return items, as we cannot guarantee that we will receive your returned item.
- Exchanges: If you would like to exchange your item for a different size, color, or style, please contact us, and we will assist you with the process. The replacement item will be shipped once the returned item has been received.
- Refunds: Once we receive your return, we will inspect the items and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
- Non-Returnable Items: Certain items, including personalized products and final sale items, are not eligible for returns or exchanges. Please review the product description carefully before purchasing.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@charmeusemart.com with pictures of the damaged or defective product and your order number. We will arrange for a replacement or full refund.
Contact Us
For any questions or concerns regarding our shipping and return policy, please feel free to contact us at: support@charmeusemart.com
We aim to provide excellent customer service and will do our best to ensure your satisfaction with every order!